Asia No.1 K-Beauty Influencer Commerce - CelebStore

TOP QUESTIONS

 

International Shipping

 

1.     International shipping may take up to average 5~15 business days to get delivered.

2.     After measuring actual weight of the item, additional shipping fee can be required. In this case, the additional shipping fee is required to pay. We will send you a mail for the information.

3.     There could be a delay in shipping due to shipping courier or custom issue by countries/areas.

 

 

Payment Method

 

We accept all major credit cards (VISA, Master, Union Pay, JCB, AMEX and others)issued by international credit card companies.

 

 

New to Celeb Store

 

1.     How to be a member of Celeb Store

Once you are registered, 
all services are free of charge for customers.
Click  to register.

2.     How to search

Simply enter a few words into the search box, and we will show you all matching results. 
Use the category navigation menu to search a particular type of product.
If you're not sure exactly what you're looking for, just browse our event or promotion pages!

3.     How to order

Having selected your wish item(s), click on ‘Add to Cart’ (for multiple items), which will lead you to order page or shopping cart page. please make sure that your selection, option details, quantity, delivery fee, discounted price, others are all correctly inputted. Afterwards, please click on the ‘Confirm’ button.

 

 

Cancel/Refund/Exchange

 

1.     Cancel

If you choose to cancel your order for any reason, you may do so only before your order is delivered out.

However you will be responsible for any additional cost occurred in relation with such cancellation. 

In certain case, your order may have already been delivered prior to update shipping status. 
In such case, you may not cancel the order but you may apply for return and pay for the return cost only.

2.     Exchange

Once the item has been shipped to overseas, exchange is only acceptable if buyer agree to pay round-trip delivery fee.

3.     Refund

Please be careful and ensure to double check before you place an order. Once the item has been     shipped to overseas, exchange is only acceptable if buyer agree to pay delivery fee.

 

 

Membership Service

 

1.     Promotion and Discounts

The company will announce members about promotion news by email during certain period of time. Certain items can be purchased at discount price during certain      period of time.

2.     Reward Points and Points Earning

Reward points service: please contact to celebstoretw@gmail.com